Lost Or Stolen Packages
If your package has been confirmed via USPS, delivered and you did not receive it, you must file a claim with USPS as we are not responsible for lost or STOLEN packages. Once you file a claim with USPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
We highly reccommend that you select SIGNATURE REQUIRED if you have a history of missing packages that way a person at your address must sign and collect your package eliminating the possibility of it being stolen. If you decide to file a claim through PayPal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.
Returns And Exchanges
All items are final sale. Please contact us with any quesitions before purchasing.
If your item does not fit we will gladly exchange it for a different size.
You must ship the item back within 5 business days after receiving it to the P.O. BOX on the label via USPS (first class or priority is fine).
In the package you must include a note with your order number and size needed.
Not including a note may delay the exchange process. Customers are responsible for all shipping fees and will be emailed a invoice for the new shipping cost for the replacement item.
ALL SALE ITEMS ARE FINAL SALE. NO RETURN OR EXCHANGES. THIS INCLUDES ANY ORDERS WITH DISCOUNT OR PROMOTIONAL CODES.
Please allow up to 5 business days for your order to process and for us to prepare your order before it ships.
If you need your order by a certain date please add your desired date in notes during checkout and we will try our best.
If you would like to upgrade to expedited shipping 1-2 days please add that in notes during checkout and IF POSSIBLE we will send you a invoice for the upgraded shipping cost and ship ASAP.
Desired dates are never guaranteed which is why we do not have a expedited shipping option during checkout as it depends on product availablity and our average processing time for that week but again, adding notes during checkout will of course increase your chances of receiving your order by a desired date.